Secret Entertainment ("we," "us," or "our") is committed to safeguarding your privacy and ensuring that your personal information is protected in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website or engage with our services. By using our website or services, you agree to this policy.
1. What Information We Collect
We collect personal information that is reasonably necessary for our business activities. This may include:
- Identity and Contact Information: Your name, email address, phone number, and mailing address.
- Financial Information: Details required to process payments, such as billing addresses and transaction details (processed securely by third-party providers).
- Event Preferences: Information about your interests or preferences related to our events or services.
- Website Usage Data: Information such as IP addresses, browser types, and activity on our website collected through cookies and analytics tools.
2. Why We Collect Your Information
We collect and use your personal information to:
- Process ticket purchases, bookings, or other transactions.
- Respond to inquiries and provide customer support.
- Send event updates, promotional materials, and newsletters (with your consent).
- Improve our events, services, and website functionality.
- Comply with legal obligations and protect our rights and interests.
3. Disclosure of Your Information
We will only disclose your personal information:
- To service providers, such as payment processors, email marketing platforms, or event management software, to help deliver our services.
- If required by law, such as under a court order or to regulatory authorities.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell, rent, or trade your personal information to third parties for direct marketing purposes.
4. Cookies and Website Analytics
We use cookies and other tracking technologies to:
- Enhance your browsing experience on our website.
- Track and analyze website traffic and user behavior.
You can adjust your browser settings to refuse cookies or notify you when they are being used. However, doing so may affect the functionality of our website.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:
- Secure storage systems.
- Encryption of sensitive data.
- Restricted access to personal information by authorized personnel only.
While we strive to maintain robust security measures, no system is completely secure, and we cannot guarantee absolute protection of your data.
6. Your Rights Under Australian Privacy Laws
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to the personal information we hold about you.
- Request corrections to your personal information if it is inaccurate, incomplete, or out of date.
- Opt-out of receiving marketing communications by following the "unsubscribe" link in our emails or contacting us directly.
To exercise these rights, please contact us using the details below.
7. Cross-Border Disclosure
Your personal information may be disclosed to third-party service providers located outside Australia. If this occurs, we take reasonable steps to ensure your data is handled securely and in compliance with the Australian Privacy Principles (APPs).
8. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of these third parties. We recommend reviewing their privacy policies before providing any personal information.
9. Contact Us
For questions about this Privacy Policy or to make a complaint about how we manage your personal information, please contact us:
- Email: info@secretentertainment.com.au
- Phone: +61 404 820 786
If you are not satisfied with our response to your inquiry or complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy regularly to stay informed about how we protect your personal information.
Thank you for trusting Secret Entertainment with your personal information.